. Explain all the six rights of a consumer which are ensured under COPRA 1986?
a) – the right to be protected against the marketing of goods and services which are hazardous to life and property.
b) – the right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be so as to protect the consumer against unfair trade practices.
c) – the right to be assured, wherever possible, access to a variety of goods and services at competitive prices.
d) – the right to be heard and to be assured that consumer's interests will receive due consideration at appropriate forums.
e) – the right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers; and
f) – the right to consumer education.
A highlight of the consumer movement came in 1962 when President John F. Kennedy presented his Consumer Bill of Rights. He declared that every consumer has the following rights:
1. The Right to be Informed
2. The Right to Safety
3. The Right to Choose
4. The Right to be Heard
In 1969, President Richard M. Nixon added the fifth right to the list; in 1975, President Gerald R. Ford added the sixth; and in 1994, President William Clinton added the seventh.
5. The Right to a Remedy
6. The Right to Consumer Education
7. The Right to Service