explain any 4 rights of consumer?
The Consumer Protection Act of 1986 provides many rights to consumers. These are:
1. Right to be informed: The consumers have a right to be informed about the quality of the product that they are buying. This information is provided by giving details of price, manufacturing date, expiry date etc. on each product.
2. Right to choose: Each consumer has the right to choose which service to take and whether to continue with the service or not.
3. Right to seek redressal: In case of any fraudulent presentation or unfair trade practice, a consumer has the right to claim for compensation at the appropriate consumer court.
4. Right to represent: The Act provides consumers the right to represent their own case in the court without the help of a lawyer.
Right to safety: Consumers have a right to be protected against marketing of goodsRight to be informed: Consumers also have the right to be informed about the quantity,Right to choose: Every consumer has the right to choose the goods needed from a wideRight to be heard : This right has three interpretations. Broadly speaking, this right means
which are injurious to health and life. As a consumer if you are conscious of this right, you
can take precautions to prevent the injury or if injury is caused in spite of precaution, you
have a right to complain against the dealer and even claim compensation. For example, if
you buy any medicine, the pharmacy selling it can be held responsible if the medicine proves
harmful. Again if gas cylinder is used for cooking, you have to check that it does not leak
when it is supplied to you. If it starts leaking afterwards, the supplier will be liable to pay
compensation if the leakage of gas leads to fire and causes injury or death to anyone.
quality, purity, standard or grade and price of the goods available so that they can make
proper choice before buying any product or service. Also, where necessary, the consumer
must be informed about the safety precautions to be taken while using the product to avoid
loss or injury. Taking the example of gas cylinder again, the supplier must inform the user to
stop the flow of gas with the help of the regulator when it is not in use.
variety of similar goods. Very often dealers and traders try to use pressure tactics to sell
goods of poor quality. Sometimes, consumers are also carried away by advertisements on
the TV. These possibilities can be avoided if consumers are conscious of this right.
that consumers have a right to be consulted by Government and public bodies when decisions
and policies are made affecting consumer interests. Also, consumers have a right to be
heard by manufactures, dealers and advertisers about their opinion on production and
marketing decisions. Thirdly, consumers have the right to be heard in legal proceedings in
law courts dealing with consumer complaints.